The recently established County Call Centre is one of the initiatives in achieving this. By dialing the toll free 1548, citizens can now access government information, track progress of all programs and projects, present their opinions, interests, complaints and compliments as well as reporting on emergency cases.
Other projects geared towards achieving open governance is establishing systems that streamline service delivery, governance and enhance informed citizens. Among these systems are Health Management Information System (Nandi Afya care), Automated Revenue Collection System, Fleet Management, Asset management and Inventory system.
Ford Foundation in partnership with Council of Governors is focussing on enhancing social accountability in four youth led and women led counties of Nandi, Bomet, Kitui and Kirinyaga in relation to Community’s scorecard. Ford Foundation is undertaking a project through County’s Department of Youth Affairs focussing on youth involvement in governance. Having identified some youths in the county and trained them over the same, the program gives them internship opportunities in he County Government departments. Thereafter, they carry out social audit, evaluate on government-citizen relations and Performance assessment of these sectors.
Speaking during a workshop on accountability and social audit on FY 2018/2019 by County youths through Ford Foundation Project, the Chief Officer for ICT and e-Government, Jonathan Misoi said that the department of ICT and e-Government is working with that of Finance and Economic Planning to have a County Project system that managed Project implementation. The system will also aid in tracking the progress of each project to completion therefore serving as the best tool in monitoring and evaluation for successful implementation of projects and programs.
County government is embracing the social Audit initiative because it strengthens accountability and transparency and more so increasing efficacy and effectiveness of the development programmes.