News Categories: Administration, Public Service and e-Government

24 Feb
By: Phoebe Jeruto 0


County’s ICT and E-Government sub sector is on a transformation journey of Automating Service delivery in all county departments.

Having started with those offering critical services to the Citizens, service delivery is becoming efficient especially on areas that have successfully integrated Technology in it’s operations.

Among those currently at fruition are the Health Management system at Kapsabet county Referral Hospital, the County Call Centre and Revenue Collection system.

Chief Officer for ICT, Jonathan Misoi (left) with his counterpart from West Pokot county at the County Data centre.

This Significant move is attracting a number of counties that are pleased and would like to take the footsteps of Nandi County

This will help in championing and advancing Socio-economic transition and development through the use of ICT.

Some of these counties are; Elgeiyo Marakwet, Kitui, Bomet, Makueni, Tharaka Nithi and Wajir among others.

The county hosted delegates from West Pokot county led by the Chief Officer for ICT and Public Service Management- Timothy Lumulen, the ICT Director- Elphas kakuko and the Head of Communications -Kendagor Obadiah.

Nandi and West Pokot Counties ICT team at the County ICT Centre.

The transformation is also attributed to the superb ICT and E-Government organizational structure.

This has greatly contributed to smooth operations, solving conflicts resulting from structure inefficiency, enhancing effective distribution of work and responsibilities as well as creating ample environment for innovation.

Among these Programs and systems in place include; Data centre and network connectivity, Health Management Information System, Human Resource Management Information System, Online Jobs portal, County Revenue Collection system, asset and inventory system, Fleet Management, SMS platform and suppliers portal, Geospatial Information System, Bursary System, DigiFarm and the County Digital Literacy Program.

A demonstration of the Health Management Information system at Kapsabet county Referral Hospital.

Mr. Kakuko who is the ICT Director West Pokot county was pleased with how Nandi County is making use of the available Technology and transforming the livelihoods of the people.

“ICT integration into all Government functions makes Service delivery efficient and brings governance closer to the people thus making devolution real”, Said Mr. Lamulen.

Through this interactions, Nandi also got an opportunity to learn from the visiting counties and will soon be implementing the new strategies such as Makueni’s Public participation model and West Pokot’s Community Radio program.

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24 Feb
By: Phoebe Jeruto 0


In enhancing continuous, effective and result oriented delivery of Service to the citizens, there is need for all the stakeholders to commit themselves by setting targets and working towards achieving them.

For the realization of this, there should be regular assessment to track progress against the set timelines and objectives.

This is achieved through Performance contracting and appraisal system which is a tool for performance Management, clarification of objectives and evaluation based of available results.

Nandi county adopted this tool in 2019 and established performance contracting unit.

This performance contracting process entails the signing of contractual agreement to execute a service according to the terms agreed upon, within a set period of time, with a stipulated use of resources and in accordance to specific performance standards.

This therefore ensures good performance and reporting at every level this translating to the general achievement of County’s objectives.

Today this unit held a meeting with the CECs, Chief officers and the County Directors to check on the status and progress of achieving the targets set.

This regular assessment is done on quarterly basis thus allowing for close monitoring of performance by these officials.

The same is also cascaded down to all other county employees through performance appraisal system.

Speaking during the meeting, the County Secretary Dr. Francis Sang, pointed out that performance contracting is key in public service management and that it has helped in spearheading the timely achievement of both individual and departmental goals.

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21 Feb
By: Phoebe Jeruto 0


Among the various areas of this week’s benchmark by the visiting counties of Bomet, Kitui and Makueni, is the Nandi County E-Literacy program. This program established in 2018 is focussing on equipping the youth with computer literacy skills as an enabler in their career journey as well as in identifying, acquiring and creating job opportunities for them. The initiative is spearheaded by the County’s departments of ICT and e-Government and that of Education and vocational Training with the intention of increasing awareness and also the accessibility of digital opportunities.

A section of students currently enrolled for training at Kapsabet ICT centre.

This training program is currently being rolled out in all 14 Vocational Training Centres (VTC) and ICT Centres countywide. Having equipped computer laboratories in these VTCs, the program is open to the public and to students already enrolled in the institution. Nandi county is implementing this subsidized training program in partnership with Computer for School Kenya (CFSK) who are there to examine and certify this training program.

The visiting team together with the enrolled students during a training session at Kapsabet ICT centre.

The program was recently spurred through a precious opportunity offered to the county by Huawei-Kenya. Nandi county was selected for piloting of the DigiTruck program which is a mobile digital classroom offering training opportunities for the youths by using tablets and mobile phones. Over 200 youth benefited from this program brought about by County’s partnership with Computer for Schools Kenya.

Training session inside the DigiTruck with Nandi county Deputy Governor in attendance.

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21 Feb
By: Phoebe Jeruto 0



Nandi County’s move in implementing open governance and empowering citizen participation through the call centre project has in the recent past become a benchmark point for other counties. This week the county has been privileged to host the counties of Makueni, Kitui, Bomet and even the Council of Governors on a benchmark mission.

The call center manager addressing members of the visiting counties at the call centre.

This TOLL FREE information point where one can call or send a text message via 1548 is now saving lives, time & money, enhancing citizens’ general know-how, improving Government-Citizen relationship and even changing livelihoods of the people. This is evident from the various success stories especially on matters of emergency reporting and response, timely delivery of AI services, effective dissemination of information and training among others.

The members from the visiting counties had an opportunity to interact with Silas Tanui from Kapsabet’s Silver inn area who is one of the beneficiary of the call centre project. Mr. Tanui is a farmer whose Cow calved, experienced uterine prolapse at 10:00 PM and needed urgent attention by a veterinary officer. After raising an alarm through the call centre, the county Veterinary Officers rushed to his farm and saved the animal worth approximately Ksh.120,000.

Mr. Silas Tanui and his wife during a visit to their farm.

The Call Centre project is also giving the citizens an opportunity to access Government information, share their interest, opinions, ideas, complaints and complements as well as allow the government to easily communicate to it’s citizens. It is therefore acting as one of the best tool for public participation. Since its inception in August 2019, the call centre has managed to attend to 5770 calls and even responding to a number text messages, electronic mails and social media chats.

Governor Stephen Sang together with the Deputy Governor at the Call Centre.

Some of the other counties who have learned from this initiative include Tharaka Nithi and Elgeiyo Marakwet now establishing one of their own. As the county expect more of such visitations, it is currently working towards expanding the call centre and increasing the services offered so as to give more opportunities for handling matters of Youth, Women and People Living With Disability (PWDs).

Initial visit by Elgeiyo Marakwet county


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19 Feb
By: Phoebe Jeruto 0



County Public Service sub sector is working towards enhancing quality services delivery by the County staff. Among these strategies put in place for the realization of this objective include the development of Public Service policy, implementation of performance contracting and appraisal system as well as carrying out regular staff assessment.

Section of stakeholders during the meeting

It is now partnering with ICT sub sector and County public service board in the roll out of Human resources management system(HRMS) that would enhance proper maintenance of employment information and staff management. This system that requires all the county employees to register, submit all their credentials and present their biometric details into the system.

Today the stakeholders met to assess on the progress of the system’s roll out. According to the Chief officer for Administration & public service- Philip Towett, the Public Service sub sector is focussing on enhancing effective staff management for a result oriented Service delivery. He added that this platform will provide data to support routine and repetitive human resource decision making and planning.

CO Philip Towett speaking in the meeting

Speaking during the meeting, Ms Eliseba Arusei who is a member of the County Public Service Board pointed out that the system will also be integrated with the online Jobs portal rolled out for Public Service Board so as to help in managing Human resource need assessment and the recruitment process.

The system’s implementation is geared towards improving performance and productivity by county employees countywide. This will be achieved through the system’s ability to manage all the employees’ information, provide for training and capacity building needs, manage staff appraisals, handling promotion, demotion & transfer, provide information on staff operations and safety, managing staff absenteeism and turnover and even handling discipline matters.

The Chief officer for ICT and e-Government, Jonathan Misoi highlighted that such automations will greatly impact the County in the realization of its transformative agenda through integration of technology thus enhances efficiency especially in management and Service delivery. He added that the ICT sub-sector will soon realize its objective of automating the operations by all county departments.

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13 Feb
By: Remmy Butia 0


The completion of the project will provide safe spaces for trading, boost sales, enhance the quality of services under one roof and seller-buyer Interaction.

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30 Jan
By: Phoebe Jeruto 0


Today the department of Administration, public Service,and e-Government held a quarterly review meeting on implementation of it’s plans and asses performance by all its sub-sectors. The meeting was attended by Sub county administrators, leadership from Kapsabet municipality, ICT & e-Government Directors, Ag. Deputy Director for administration, head of Fire and Disaster management, public health Officers, head of public relations and representatives from Department of economic planning among others. Every unit gave a progress report as well as pointing out strategies of betterment of service delivery by the department.

Among the key issues discussed and reviewed were the status of projects and programs implemented by the department for the FY 2018/2019 and 2019/2020, ongoing projects for Kapsabet municipality, sectoral plan for FY 2020/2021 and establishment of sectoral working group for monitoring performance by the sector.

The projects and programs by Administration sub-sector are: Operational bus park in Kapsabet and ongoing works over the same for Nandi Hills and Mosoriot; bodaboda shades in major trading Centres, passenger waiting Bay in Mosoriot, ongoing construction of pedestrian walkway and storm water drainage between Namgoi and Kapsabet town; extension of street lighting in the urban areas, ongoing works for Juakali shades at Kapsabet town, acquisition of waste receptacles for major urban areas that will soon be dispatched and extension of sewer line in Kapsabet.

ICT and e-Government has successfully established call & data centre in for managing complaints & compliments and enhancing data security; equipped computer labs in all the 15 Vocational Training Centres and rolled out computer literacy skills and Ajira digital Skills training. It has also enhanced connectivity across the county departments and digitized service delivery in various departments through acquisition of information systems such as those for managing Health, human resource, revenue, fleet and DigiFarm currently underway.

Public Service on the other hand successfully rolled out 1st phase of internship program, Developed Human resource policy, prepared competency framework for the county government, developed Human resource management plan, rolled out a pilot program for staff Biometric registration and management and developed County Public Participation & civil education Bill currently awaiting approval by the County Assembly.

The CECM for Administration, public Service and e-Government, Teresa Morogo, mentioned that the department is working towards improving the status of all the urban areas County wide as she calls upon all the section heads to ensure completion of all the projects and programs. She also insisted on the need for fast approval of the public participation and Civic education Bill by the County Assembly. This would give way for continuous Civic education as well as being framework for effective citizens involvement and public participation.

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28 Jan
By: Phoebe Jeruto 0


Performance contract is a tool for managing performance by all government entities in ensuring effective service delivery. Having a Performance Contracting Unit(PCU) in place, Nandi is one of the counties that have implemented this and is therefore following suit to ensure that targets are set and departments work towards achieving them.

The unit which is domicile in Public Service Sub-sector is keenly fast-tracking this to ensure that the intervention is on track, the projects/programs are operating as intended, resources are deployed as planned and that the program is achieving the set objectives. It also stresses that at the end of the financial year, every department need the asses and take stock of every program/ project.

Today the County Performance Contracting unit held meeting with the directors and Sub-county administrators to evaluate on their performance progress for the First quarter (July-September) and Second quarter (October-December) for FY 2019/2020.

While addressing the team, the Deputy Governor, Dr. Yulita Cheruiyot Mitei pointed out the need for accountability through documentation of all the undertakings by the departments and ensure that there is always an evidence of everything done especially in activities geared towards achieving the set targets as stated in the PCs.

According to the Chief Officer For Administration and Public Service Management, Philip Towett, the inception of Performance Contracting has notably improved the general performance of the County administration. He added that Service delivery is improving as every department is working tirelessly to achieve its set targets.

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26 Jan
By: Phoebe Jeruto 0


County ICT and e-Government Sector is currently digitizing operations across all the county departments. Among these systems and programs currently in place are: Health Management information system(HMIS), Revenue collection system, Human resource management system, Fleet Management system, County Data & Call Centre (1548) and ICT literacy skills training in Vocational Training Centres. In the pipeline are Job Application Portal, Agricultural DigiFarm and ICT incubation Hubs among others.

The Officers in one of the county’s sever rooms

For the success of this journey towards digitization, there is need for good internet connectivity countywide. The Sector is therefore partnering with National Government’s Ministry of ICT in the County Connectivity Project (CCP) through its National Optic Fiber Backbone (NOFBI).

A team from ICT Authority (ICTA) has been in the county for the third phase of the County Connectivity Project t that will enhance internet and phone connectivity across all county departments at the headquarters, County Assembly offices and the Sub-Counties. This Project also serves the National Government Departments such the Law Court, Prison, Land registry and Public Works.

Chief Officer ICT Mr. Jonathan Misoi with officers from ICTA

The Chief Office in charge ICT and e-Government, Jonathan Misoi, speaking during an entry meeting, said that the connectivity projects will be extended to Sub-Counties and later to ward level so to ensure these programs and services get closer to the people.


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26 Jan
By: Phoebe Jeruto 0


Kapsabet Municipality Manager, David Sum, together with County Engineer, Simon Mwale today carried out the routine inspection of the projects currently under implementation within the municipality.

These Projects are World Bank Funded under Kenya Urban Support Program (KUSP) through the State Department of Housing and Urban Development. The program is meant to establish and strengthen urban institutions to deliver improved infrastructure and services in participating counties in Kenya.

Among the projects visited are: ongoing construction of Juakali Shades near Kapsabet town slaughter house, extension of sewer line in Kamobo area, ablution block at Kapsabet bus park, extension of street lighting in town and the ongoing site clearance for the construction of Non-motorized transport facilities & storm water drainage from Namgoi to Kamobo.

During the visit, Mr. Sum noticed the slow pace by the contractors and echoed to them on sticking to the set timelines which are also part of the implementation objectives by World Bank. He further promised to keenly follow on the weekly progress reports for the timely completion of these projects. The projects are set for completion by end of this quarter.

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