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Phoebe Jeruto October 17, 2019


Nandi County is the first county in Kenya to set up call centre aimed at enhancing citizen engagement and promoting open governance.

The Call Centre went live two months ago and has given the residents of Nandi County the best opportunity to communicate with the county government, present their complaints and give compliments of service delivery.

Residents can Call the number 1548 free of charge and receive feedback on government services and emergencies. Among the various concerns that have been handled through the call centre include call for emergency response and relay of information regarding AI service providers, NHIF and acquisitions of business permits.

Many Counties are now looking forward to embracing this initiative which provides for two way communication between the government and its citizens therefore being one of the best platforms for public participation. Today a team from the Council of governors visited the county to benchmark on Nandi county’s move towards bringing effective governance closer to the people.

According to Silas Tanui, a resident of Silver inn area of Kapsabet Ward, the call centre has been good news to him. Having managed get Veterinary officer’s assistance to rescue his cow from calving related complications by just calling the call centre, Mr. Tanui applauds the county government for this initiative and calls upon Nandi county residents to make use of these resource.

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